HIGHWAYS DEPARTMENT

CITIZENS' CHARTER

This charter is the statement of commitment of the Highways Department of Government of Tamil Nadu towards the citizens of India.

To serve our customers, the road users of Tamil Nadu by providing High Quality, Cost Effective, Environment - Friendly Road Network that is Reliable and Safe, contributing to Sustainable Economic Development and Social Well-being of the State, by applying Innovation, Best Practices, appropriate Technology and responsible Management of Internal and External Resources.

Realizing the need for an efficient road network for cost effective movement of men and material without which trade and industry cannot maintain a competitive edge, we dedicate ourselves to plan and implement the schemes relating to roads and bridges in a scientific and technological manner in tune with change of times.

We are consciously committed to achieve the goal of providing connectivity to the rural habitations to accelerate their economic development.

We resolve to protect all roads and bridges of Highways department and to be vigilant against unothorized encroachments which cause hindrance to the public at large and thereby ensure citizen friendly approach.

A massive program of relaying of 2500 Km of Government roads at a cost of Rs.90 Crores is in progress.

An additional 5000 Km of Government roads at a cost of Rs.180 Crores will be relaid during the year 2003-04.

Improvements to riding quality of Government roads viz., State Highways and Major District Roads to a length of 60 Km and widening and strengthening of the Government roads viz., State Highways and Major District Roads to a length of 278 Km under Central Road Fund Scheme will be taken up during 2003-2004.

Enhanced periodical maintenance of 730 Km of Government roads will be taken up with World Bank assistance under Tamil Nadu Road Sector Project.

899 Km of Other District Roads will be improved under NABARD loan assistance scheme.

Strengthening,  Widening and Strengthening of 34.80 Km of roads in Thiruvallore and Kancheepuram Districts will be taken up under HUDCO and TUFIDCO assistance schemes.

75 bridge works on Other District Roads in delta districts and 5 bridge works in other districts with loan assistance from NABARD are in progress.

Construction of 37 Road over / under bridges to enable unhindrance traffic at level crossings is in progress.

Public can obtain full information about the functioning of the department in the web site www.tnhighways.org 

We are committed to bring down the vehicle operating cost through better maintenance of roads and serve public to have easy accessibility and speedy transport between villages, inter-districts and inter-states. The roads will be upgraded from Other District Roads to Major District Roads, Major District Roads to State Highways Roads. Action is also taken to upgrade the State Roads to National Highways wherever they satisfy the norms.

The department will function in a time - bound perspective and take quick decision on important issues of public interest.

Institutional reforms on organization and management, core process, information system, Financial Mechanism and Regulatory context is contemplated in principle approval of Government to the strategy has been accorded.

The Tamil Nadu Highways Act 2001 has received the assent of the President of India.  The Act has come into force from 01-12-2002.  The rules are being framed to implement the Act.

This department has made use of facilities like INTERNET AND E-MAIL as means of communication with updated technology. Besides, in an effort to increase the quality of output in the functional efficiency, modernization and capacity building efforts are undertaken. Highways Department from Head Quarters level upto Division level will be equipped with computer.

1

We resolve that we will receive general public as well as the contractors of the department and redress their grievances with least possible delay.

2

We further resolve to understand and approach the issues and problems with warmth and courtesy.

3

We affirm to act with complete integrity and devotion to duty as expected of public servant.

4

We will interact with all the related beneficiaries and due credence will be given to their suggestions.

5

We will reciprocate in the right sprit of feed back from the public and road users and initiate appropriate remedial and corrosive action.

a

We expect the public, road users and the Non - Governmental organization to be objective in their appraisal of functioning of the departmental for efficient and effective performance.

b

We expect them to take into account the .limitations and constraints we face.

c

We expect them to furnish the documents in full shape and with complete information so as to achieve our goal.

d

We bonafidely expect them to give full facts without withholding any information for pecuniary benefits.

e

We do not expect the public and the persons involved in the functioning of the Department to approach with any inducement to delay or take a detour from our mission and motto.

f

It is expected that the public and the persons interested in the Administration will not try to cause delay due to inducement or act in a way so as to side track our motto and goal. they should co-operate with the department by not resorting to encroachments of the Department's property or road side and help in speedy movement of the traffic. During the removal of unauthorized encroachments by the department, the public and the road users should come forward to extend full co-operation.

g

We expect  the road users to observe the Rules of the Road to avoid accident and co-operate with the department in its effort to provide Road Safety.

Secretary to Government,

Highways Department.